We know starting (or restarting) your health journey can feel overwhelming, and we’re here to make it simpler, clearer, and a lot more collaborative. Below you’ll find answers to the questions we’re asked most often about our clinic, our therapies, and what to expect. If you don’t see your question here, you’re always welcome to reach out. We love answering questions!
About Nourisherpa
How do I schedule and appointment?
You can schedule through our website, email office@nourisherpa.com or call/text 847-748-0414. Telehealth may also be available when appropriate.
How to find Nourisherpa?
We are at 1135 McHenry Rd in Buffalo Grove, IL, which is located in Spoerlein Commons.
Main intersection: Arlington Heights Rd and McHenry Rd (Rt 83)
Landmarks: Spoerlein Commons has three distinct buildings. Dunkin Donuts at one end with the main building in the middle (with Rosati’s and Chinn’s, etc) and a third two story building at the other end – which is where we are. The easiest access to our parking area is from Ranchview Ct (off McHenry Rd). We are also across from Dorflers Meat Market. Parking is free and abundant.
Do you work with children and families?
Yes. We support adults, teens, and children. Many families see us for digestive issues, immune challenges, skin concerns, nervous system regulation, and general wellness support.
What therapies do you offer?
So many to choose from!
Naturopathic care, holistic nutrition therapy, chiropractic care, therapeutic massage, NST, red light therapy, PEMF, infrared sauna, cold plunge, breathwork, HRV biofeedback, homeopathy, botanical support, and guided lifestyle strategies.
What conditions do you help with?
We commonly support chronic pain, digestive issues, autoimmune tendencies, hormone imbalances, fatigue, sleep problems, metabolic challenges/ weight management, stress dysregulation, and long-standing symptoms without clear answers. We also specialize in complex, multilayered cases that need a whole-systems approach.
What makes Nourisherpa different from other clinics?
We blend evidence-based natural medicine with restorative therapies that support the physical body and the nervous system. Care is warm, thorough, and deeply personal. Many people come to us after years of feeling unheard or dismissed; and are finally feeling like they are being helped to connect all the dots.
What is Nourisherpa?
Nourisherpa is a natural health clinic in Buffalo Grove, IL offering naturopathic medicine, holistic nutrition therapy, chiropractic care, therapeutic massage, red light therapy, PEMF, infrared sauna, cold plunge, NST, and other restorative mind-body therapies. We take a whole-person approach to help patients move from chronic illness, imbalance, and fatigue toward clarity, vitality and joy.
What can I expect at my first visit?
It depends on what type of care you’re coming in for. We tailor the experience to fit your needs:
Naturopathic / Nutrition Care
Your first visit is a comprehensive intake. We explore your health history, symptoms, lifestyle, nutrition, labs, and goals.
Chiropractic Care
Your chiropractic new patient visit includes an exam, movement assessment, discussion of your symptoms, and gentle treatment when appropriate. This visit focuses on understanding what your body needs structurally and neurologically.
Therapeutic Massage, NST, and Restorative Therapies
For massage, NST, red light therapy, PEMF, infrared sauna, cold plunge, or lymphatic work, your first visit is a relaxed, treatment-focused session. We review your goals briefly and tailor the session to your comfort level, sensitivities, and areas of concern.
No matter what service you’re starting with, you’ll always be welcomed warmly, guided clearly, and never rushed.
Does Nourisherpa take insurance?
We do not bill insurance. This allows us to offer longer visits, individualized care, and treatment plans that are guided by your needs, and not insurance limitations.
Although we are not in-network with insurance providers, we do provide super bills. Some of our services (such as nutrition counseling and chiropractic care) may qualify for reimbursement depending on your plan. In addition you may be able to use health savings (HSA) or flexible spending accounts (FSA) – again depending on your plan.
We also offer Care Credit as a financing option.
Does Nourisherpa work with complex cases?
Yes. Many of our clients have been on long journeys with multiple symptoms, diagnoses, or unclear patterns. We approach complex cases with a structured naturopathic process that helps identify underlying cause and terrain involvement to bring clarity and direction.
Does Nourisherpa Order Labs?
Yes. We may order blood, urine, saliva, or stool functional tests as needed. You’re never pushed into unnecessary testing, and we prefer to only order labs if they will directly change your care or answer a clinical question. We can draw most labs in-clinic, or refer out to Labcorp or Quest.
What is nutritional therapy?
This is a functional, individualized approach to food-as-medicine. We look at digestion, metabolism, blood sugar, nutrient intake, inflammation patterns, and therapeutic food pairings to match your physiology and goals. Some supplements and botanicals may also be included.
What is Naturopathic Care?
Naturopathic care blends science with natural therapies to restore healthy function at the deepest level. We focus on identifying root causes, supporting the body’s innate healing processes, and restoring balance through nutrition, lifestyle, botanicals, homeopathy, structural work, and mind-body approaches.
How does the Naturopathic/ Nutrition New Client Package Work?
Our naturopathic/nutrition New Client Package includes your Initial Intake Visit plus two structured follow-up sessions. This gives us time to address your symptoms, build your plan, adjust as needed, and help you create steady momentum.
Here’s how it works:
- Schedule the ND/ Nutrition New Client Package.
- After scheduling, you will receive an email with logon information to the client portal. Here you will find consent forms and questionnaires that should be filled out at least 2 days prior to the appointment time. This is so we have time to review the information. Expect this to take about an hour to an hour and a half of your time to complete the forms. Please also upload any documents that support diagnoses, labs, and other tests so we can do a complete evaluation.
- First visit: Expect this appointment to last about two hours. We want to get a thorough understanding of your history, lifestyle, concerns and goals. We’ll use the information you provided ahead of time to help guide the direction of questions for this meeting. It’s a lot of talking, so bring your favorite drink to quench your thirst. We have a few options available too. We will also take vitals and do a physical exam that is pertinent to your symptoms and goals.
- After the initial visit, we compile all of the information into a health timeline, lab tracking spreadsheet, supplement ingredient table, medication/supplement interactions, diet/nutrient evaluation (if a food/mood journal was provided) and develop a draft version of a Health Optimization Plan.
- Second visit: Usually about an hour. Presentation, discussion, and collaboration of the draft Health Optimization Plan.
- After the second visit: This is a good time to thoroughly read the draft Health Optimization Plan, consider what resonates with you and write down the questions you may have. Possibly start implementing some of the strategies.
- Third visit: Use this 1 hour visit however you would like. It is often used to answer questions about the Health Optimization Plan you thought about after reading it more thoroughly, discuss any changes since our last visit, and make adjustments. Other options for this visit include using it as the first follow-up visit, or for one of our therapeutic services such as constitutional hydrotherapy, sauna/Plunge, red light, NST, etc…
What should I expect at a new patient chiropractic visit?
Your first visit includes a full assessment, discussion of symptoms, movement evaluation, exam, and treatment when appropriate. Dr. Eric Mai will explain everything clearly and adjust your plan based on your goals and comfort.
What types of Chiropractic treatments are used at Nourisherpa?
Treatment may include manual adjustments, gentle mobilization, soft tissue work, therapeutic massage, lymphatic support, fascial release techniques, and rehabilitation exercises. Everything is individualized.
Manual Spinal Adjustments
- The core of chiropractic care often involves spinal adjustments or manipulations to correct misalignments (also called subluxations) in the spine. These adjustments are done carefully and precisely, usually with hands-on techniques, to restore proper alignment and mobility to the spine and joints.
- Contrary to the idea of forcing a “crack”, we use gentle, controlled adjustments designed to improve joint movement, relieve pressure on nerves, and stimulate the body’s natural healing abilities. Dr. Eric determines which adjustments to use based on your unique needs depending on your condition.
Soft Tissue Therapy and Techniques
- To complement spinal adjustment, we may incorporate soft tissue techniques such as myofascial release, deep tissue acupressure massage, lymphatic massage or trigger point therapy. These therapies help to relieve tension in the muscles and soft tissues surrounding the spine, allowing for better overall mobility and less pain.
Stretching and Strengthening
- In addition to relieving muscle tension, we may recommend specific exercises or stretches to strengthen weak areas and improve flexibility. This can help prevent future injuries, improve posture, and increase your body’s resilience.
Ergonomics Guidance
- Chiropractic care often goes beyond the treatment room. We will likely offer practical advice on improving your posture, body mechanics, and ergonomics. Whether it’s suggesting adjustments to your workstation, how to lift heavy objects safely, or offering stretches to incorporate into your daily routine, these tips are designed to enhance long-term results and reduce the risk of recurrence.
Lifestyle Changes
- Depending on your health goals, we may also discuss nutrition, lifestyle changes or fitness routines that can support your healing. This holistic approach ensures that the body remains in balance after treatment and addresses the root causes of discomfort, rather than just providing temporary relief of symptoms.
Patient Education
- One of the key tenets of good chiropractic care is education. We not only provide treatment but also empower you to take charge of your health. We help you understand the importance of spinal health and offer advice on how to live a healthy, active life. This empowers patients to take proactive steps in their care and maintain the improvements made during treatment.
Ongoing Care
- Since our chiropractic care is focused on long-term wellness and only immediate symptom relief, many patients benefit from ongoing care to prevent future injuries, manage stress, or maintain spinal health during aging. Maintenance adjustments may be a part of your treatment, which are typically less frequent, but can help to keep your body functioning at it’s best.
What is Chiropractic Care?
Chiropractic care focuses on restoring healthy movement and alignment in your spine and joints so your nervous system can function at its best. At Nourisherpa, chiropractic care is gentle, functional, and tailored to your comfort level.
What is HRV biofeedback?
HRV (heart rate variability) biofeedback helps train your nervous system to shift into parasympathetic mode. This is the state where healing, digestion, and emotional regulation happen. Using real-time feedback and guided breathing, we help your body learn how to access calm more easily and consistently.
What is PEMF therapy?
PEMF (pulsed electromagnetic field therapy) uses low-frequency electromagnetic pulses to recharge and restore your cells. It supports pain reduction, circulation, nerve health, recovery, and overall vitality. Clients may describe PEMF as “deeply calming,” “nourishing,” or “like a massage for my cells.”
What is cold plunge therapy?
The cold plunge uses chilled water to activate your vagus nerve, improve circulation, increase resilience, reduce inflammation, and support mental clarity. It’s an invigorating, mood-boosting reset for your entire nervous system.
What is infrared sauna therapy?
Our Sunlighten™ far infrared sauna uses deep-penetrating infrared heat to support detoxification, circulation, muscle recovery, and nervous system relaxation. It’s different from a traditional hot sauna because it is gentler, more comfortable, and deeply restorative.
What is red light therapy?
Red light therapy uses specific red and near-infrared wavelengths to support cellular energy, reduce inflammation, promote tissue repair, and improve circulation. Many people feel calmer, less achy, and more energized afterwards. It’s gentle, relaxing, and completely non-invasive.
Does Nourisherpa offer lymphatic massage?
Yes. Gentle lymphatic drainage, dry brushing, and acupressure techniques that support detox pathways and immune health. To book lymphatic massage, select a Therapeutic Massage visit with a note explaining you are looking for lymphatic massage.
What is NST (neurostructural integration technique)?
NST is a gentle, whole-body technique that works through specific sequences to release postural strain, reset the nervous system, and reduce pain and tension patterns.
What is Therapeutic Massage?
Therapeutic massage targets tightness, pain patterns, lymphatic congestion, and stress-related tension. Sessions may include deep tissue work, lymphatic drainage, cupping, acupressure, and more.
But this is not a spa style massage. You get to keep your clothes on – but do dress comfortably in materials that aren’t too tight.
Acupressure therapy is a traditional healing technique that involves applying manual pressure to specific points on the body, known as acupoints, to promote health and well-being. It is based on the same principles as acupuncture, but instead of using needles, acupressure uses the fingers, palms, or elbows to apply pressure. This natural, hands-on therapy is rooted in Traditional Chinese Medicine and is used to balance the body’s energy, relieve pain, reduce stress, and promote healing.
The acupoints are specific spots on the body where energy channels (meridians) are believed to be concentrated. There are hundreds of acupoints throughout the body, each corresponding to different organs, systems, or health functions. By applying pressure to these points, Dr. Eric aims to balance the flow of energy (Qi or Chi) and restore harmony within the body.
Some of the more commonly reported benefits include:
- Pain relief – Often used to reduce pain associated with conditions like headaches, back pain, neck pain, arthritis, and menstrual cramps.
- Stress reduction – Helps to reduce stress and anxiety. It promotes relaxation by stimulating the release of endorphins, which are the body’s feel-good chemicals.
- Improved circulation – Pressure on acupoints may stimulate blood flow and help oxygen and nutrients reach tissues more effectively.
- Nausea and digestive support – Can help with nausea as well as improve digestion and reduce bloating.
- Improved sleep – By promoting relaxation and reducing stress, acupressure may also help improve sleep quality.
Acupressure is generally considered safe for most people. However, it may not be advised for people with certain medical conditions, such as pregnancy, blood-clotting disorders, or injuries like fractures and should be done only under the guidance of healthcare professional in such situations.
What is Nourish Care?
Nourish Care is our in-clinic concierge-style option for people who want consistent, structured support. It includes scheduled naturopathic or nutrition visits, therapeutic sessions, discounts on restorative therapies, and a simplified way to stay accountable and supported throughout the year. It’s designed for clients who want steady momentum without feeling like they’re starting over each time they come in.
We offer it in 3, 6, or 12 month durations. Particularly with chronic or complex conditions, it is the best way to encourage and maintain the lifestyle changes often recommended on Health Optimization Plans.
What is CareCredit?
CareCredit is a healthcare financing option that allows you to pay for services over time with flexible monthly payments.
It is a flexible financing option available to approved applicants from Synchrony for health and wellness services. It gives the benefit of monthly payments. Plan options include No Interest if paid in full within promotional period, or a reduced interest rate for fixed monthly payment schedule. To learn more visit https://www.carecredit.com/howcarecreditworks/prospective/.
What forms of payment are accepted?
We accept cash/check, HSA/FSA, major credit cards, debit cards, CareCredit, and Nourisherpa gift cards.
Do I need a treatment plan before booking a service?
You can book restorative therapies (red light therapy, PEMF, sauna, cold plunge, massage, NST, HRV) at any time. Naturopathic and chiropractic services require an initial evaluation first.